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Technology Help Desk for NVUSD Staff


Hours of operation:  
Monday through Friday,

6 am to 5 pm


ShoreTel (VoIP) Phone:  399-HELP (4357)


All Other Phones:  557-8333

The Help Desk is your first resource for technology problems. Our techs will listen to your technology issue and try to resolve it over the phone. If a site visit is required, a service ticket will be created and a tech dispatched. We would like all initial contact to be over the phone so we can evaluate and resolve the situation most effectively.
The HelpDesk is designed to assist in resolving immediate problems. If you know that you need a tech to come to your site, please create a service ticket.​
This service is offered to NVUSD staff members only. Please do not have students call the Help Desk -- not even on behalf of a staff member.


"The illiterate of the 21st century will not be those unable to read and write, but those who can not learn, unlearn and relearn."

Alvin Toffler


 "The new mission of schools is to prepare students to work at jobs that do not yet exist, creating ideas and solutions for products and problems that have not yet been identified, using technologies that have not yet been invented." 

Linda Darling-Hammond, (2010). The flat world and education: How America’s commitment to equity will determine our future.


"These are just technologies. Using them does not make you modern, smart, moral, wise, fair, or decent. It just makes you able to communicate, compete, and collaborate farther and faster."

Thomas L. Friedman, (2005). The World is Flat.


Technology Directory


Gary Heard Director of Technology   253.3829
Lori Glenn Technology Department Assistant   253.3829
Colleen Alexander Technology Integration Specialist   557.8313
  Technology Logistician    
Joe Bacinett Technology Operations Manager    
Freddy Cruz Computer Support Technician    
Jerry Gillgren Computer Support Technician    
Don Hattala Computer Support Technician    
Jordan Michels Computer Support Technician    
James West Computer Support Technician    
Chris Yepson Computer Support Technician    
Steve Kappes AV Technician    
Matt Stahlecker AV Technician    
Adam Boring STS II    
Kim Kile STS II    
Nicole O'Hara STS II    
Herb Andal STS I    
Kathleen Haugen STS I    
Megan Heimbigner STS I    
Shaun Keeler STS I    
Jennifer Nunes STS I    
Kam Shalileh STS I    
Roxanne Turpin STS I    
Steve Anderson Information Systems Specialist    
Ryan Bledsoe Information Systems Specialist    
Chad de la Vallette Information Systems Specialist    
John Freitas Information Systems Specialist    
Tim Harrington Information Systems Specialist    
Darrell McCaslin Information Systems Specialist    
Susan O'Byrne      


Data Processing


Bea Braun Information Specialist   259.8843
Laurie Golding Associate Information Specialist    
Duncan Hill Database Manager    


Library Services


Kate MacMillan

Library Services Supervisor